20m Long Reach fits CAT 345/349DL/EL Excavator

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping, please contact us to get more information: info@bedrockmachinery.com  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@bedrockattachments.com with your name and order number, and we will look into it for you.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bedrockmachinery.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bedrockmachinery.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like customized products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Limited Warranty

This limited warranty is intended to cover defects in workmanship, materials, or both. Bedrock Machinery agrees to replace or repair any components found to be defective, providing they are related to materials or workmanship and are reported within 12 months of the shipping / invoicing data. During this one-year warranty period, the defect must become apparent due to the normal use of the equipment. It should also be noted that hoses and G.E.T are specifically excluded from this limited warranty. For Ripper products, shanks will only be repaired or replaced if they fail within thirty (30) days of the shipping / invoicing data. Furthermore, shanks will only be covered if damage occurs during normal use of the product.

Bedrock Machinery furthermore expressly denies all liability for incidental, consequential, punitive, or special damages. This includes any loss of time or profits, direct or indirect, or any general damages resulting from a breach or warranty, either expressed or implied.

Conditions of Warranty

It is the sole responsibility of the customer to provide Bedrock Machinery with proper notice of a warranty claim. The customer must contact either Bedrock Machinery or an authorized dealer immediately following the incident such that repairs can be made as soon as possible. It is the sole responsibility of the customer to maintain equipment as instructed by Bedrock Machinery and its subsidiaries and ensure all equipment is operated in a safe manner that is in accordance with its design. It remains the sole responsibility of the customer to terminate the use of the equipment in the event of a defect in either workmanship or materials until proper repairs are made. Any damage stemming from the continued use of this equipment after breakage will not be covered by this warranty.

It is strongly recommended that customers keep any and all records and receipts regarding the maintenance of their equipment. This will allow Bedrock Machinery to ensure that proper maintenance procedures have been followed. Failure to follow any of the above procedures at any point may completely invalidate this limited warranty.

Damages Not Covered by This Warranty

Damages results from equipment operation that is in any way deemed “abusive.”

Damages results from neglect or misuse of equipment.

Damages results from random accidents, natural occurrences, or “Acts of God.”

Damage stemming from modifications, repairs, or attachments that are unauthorized by Bedrock Machinery.

Damages resulting from any use are not in line with the express purpose of the equipment.

This Warranty Does Not Cover

The pickup or delivery of the equipment.

Installation or other charges associated with labor.

Mileage or “travel time.”

The rental of replacement equipment while repairs are being performed.

Any components or parts not manufactured by Bedrock Machinery.

How to Pursue Warranty Service

To pursue warranty service as described by the terms and conditions of this limited warranty, you must contact Bedrock Machinery or an authorized subsidiary within the time period stated in this document. Contact must be coupled with both proof of purchase and evidence of equipment failure / breakage. Failure to notify Bedrock Machinery of a potential warranty claim before the repair waives all protections guaranteed by this limited warranty, and relieves Bedrock Machinery of all warranty obligations. Simultaneously, this warranty will be deemed invalid and void if the broken equipment is repaired by any entity other than Bedrock Machinery or an authorized subsidiary.

Laws Governing This Warranty

Any and all actions resulting from the sale of this product, including any claim based on warranty, shall be governed by and interpreted in compliance with the laws of both the United States of America and the State of California. Any proceeding or legal action relating to this product and / or warranty must be brought in the District Court of Orange County, which is located in the State of California